FAQ

What delivery methods are available?

We deliver goods mostly by home delivery, but it is also possible to pick up the goods at the warehouse. Smaller products can be delivered by parcel service or courier to the desired address.

How long does it take to get the goods delivered?

In stock products are generally available with a delivery time of 3-5 working days, and for made-to-order products the possible delivery time should be specified in advance. If the product is to be delivered outside Estonia, the delivery time may be longer depending on the destination.

Do we also deliver outside Estonia?

We deliver goods throughout the European Union and additionally to Norway.

How long will it take to deliver the goods you order?

In most cases, the delivery time for goods ordered is 2-4 weeks. However, we always check with the manufacturer before confirming the order and provide as much information as possible to decide on its suitability.

What payment methods do we accept?

We offer Montonio payment solutions. We accept bank transfers, credit card payments. In the Estonian market, we offer the Montonio split payment solution.

Montonio split payment solution – pay for the goods later in up to three equal installments!

Starting from a purchase amount of €25, you can divide the cost of the shopping cart over several months – without interest, contract or administrative fees.

Pay later – You can pay for the goods in a month without any additional fees. 0% interest, 0€ contract fee and 0€ administration fee.

Pay in 2 installments – Divide payments over two months without any additional fees. 0% interest, 0€ contract fee and 0€ administration fee.

Pay in 3 installments – Spread payments over three months without any additional fees. 0% interest, 0€ contract fee and 0€ administration fee.

How to do it? – Select suitable products from the e-store – add products to the shopping cart – proceed to checkout – fill in the necessary fields – choose the most suitable payment method (pay later or in 2-3 installments) – place an order – identify yourself with Mobile ID

Is online shopping safe?

Yes. If you pay for goods by credit card and the product is broken, damaged or never arrives, you have the right to claim reimbursement through your credit card provider.

How to place an order?

It’s easy – select the product, choose the quantity, enter the delivery address and we’ll check product availability and possible delivery costs. After checking availability, we’ll send you an order confirmation with either free or paid shipping, and once the order has been confirmed with payment, we’ll add the order to the work in progress and the goods on their way.

Should I register for an account to place an order?

You do not need to create a separate account to order goods.

How should I get in touch if I have questions?

If you have any questions, you can contact us via the chat window, by phone +372 53942398 or by e-mail. info@viimistluskaubamaja.ee

Can I cancel or change my subscription?

In this case, please contact us by e-mail info@viimistluskaubamaja.ee and refer to the specific order number you have placed and inform us of the changes you wish to make. If possible, we will cancel or modify the order.

Can I track my subscription?

In the case of an order in transit by courier or ground transport, which has tracking e. Tracking number, we can forward it to you on request.

Can I return the product?

Products purchased online can be returned within 14 days of receiving the goods.

The returned product must be packaged in its original packaging.

If the reason for the return is due to poor product quality, we will replace the product or its defective parts with higher quality ones or refund the money.

Defective or damaged products will be replaced in accordance with Estonian law.

See also the Terms and Conditions for exceptions that exclude the return of goods.

The 14-day right of return only applies to private individuals and does not extend to legal entities.